5 common computer errors while telecommuting and their Solutions

Many employees are working from home right now. This has forced many companies to adapt to the demands of managing a workforce remotely. However, there are many computer errors that can still be taking their toll if you are not managing telework well.

How to work from home without computers hurting employee performance? Are there any techniques or tips for greater computer security? In this article we are going to show you.

Typical computer errors of teleworking

Whichever system you follow to work remotely, there may be computer errors if there are not some security techniques and computer maintenance behind.

We show you some of the most common computer incidents during teleworking.

1. Difficulty in accessing data

If your employees are at home working with a laptop, but your company data is on your office computers, how do you share the data?

Maybe the method you use is to use cloud storage systems like Dropbox. Or you may be sending emails, whatsapps or making calls at all hours.

If accessing data is a complication for your company during teleworking, it is that you do not have a VPN (Virtual Private Network), which would allow employees to work from home as if they were physically in your offices.

 

2. Security flaws

You can control your employees when they work in your company, with little difficulty. But if they work from home, how do you know that computer security cannot affect the data of your business that they handle?

The solution to computer security flaws, such as viruses, Trojans or computer attacks on your employees' laptops may have a solution. First, make sure that the laptops they work with belong to your company and that some security measures have been implemented, which prevent them from being used as personal computers for purposes other than work.

You can in fact prevent any file from being saved on the hard drive, or from being deleted when the computer is turned off, and that employees only work with the data that has been located on your server.

3. Internet connection problems

Another risk you handle when your employees work at home is the Internet connection. What if the power goes out in your home, and you can't access the Internet? Or if someone from the surroundings connects to your Wi-Fi fraudulently? Or what if your internet connection is slow?

These are problems that may have to do with the Internet service you have at home. However, many of these problems would be fixed, first, by having employees connect only through the VPN, and second, by ensuring that each employee has access to broadband Internet at home.

You can make it easier for employees who don't have Internet access to work from their offices, while those who can better manage remote work can do it from home. Another option is to bear the costs of the employee's Internet connection.

4. Slow computer equipment

A problem that may also be occurring is that employees work from their own computers. Or from the computers of the company, it does not matter. But they are equipment that has not received maintenance for a long time, they are very slow and therefore harm employee productivity.

Ideally, to have full control is for employees to work in company teams. In this way, you make sure that they have work tools that you can control, since you can commission computer maintenance actions remotely, which would allow the teams to always perform well.

5. Absence of backup copies

The more decentralization, the more complicated the issue of computer security tends to be. But there are ways to decentralize your business and facilitate telecommuting without compromising cybersecurity.

For starters, don't let the employees make copies of the files they work on themselves. It has to be your company that controls the backups. To begin with, because the person responsible for data privacy is your company and not the employee.

The employee agrees to keep your data private. But you can't leave it up to them to have a daily and external backup on a secure storage unit. You must centralize all this in your company, using a backup service in the cloud. Also, your company files should remain on your servers, instead of being shared in multiple ways.